General Terms

Kronos Booking Solutions will undertake commercially reasonable efforts to provide technical assistance under this agreement, but do not guarantee that all problems will be solved or that any item will be error-free.

Support for all products will cease 6 months after the next release of the product is shipped. Kronos Booking Solutions may, from time to time, discontinue products and versions or discontinue any or all support services. Kronos Booking Solutions also reserve the right to terminate service to any individual who abuses any support program including, but not limited to sharing customer identification numbers with others.

KRONOS BOOKING SOLUTIONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE SOFTWARE OR ANY SERVICES KRONOS BOOKING SOLUTIONS MAY PROVIDE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING BY STATUTE, LAW OR TRADE DEALING OR USAGE. ALL MATERIALS AND SERVICES ARE PROVIDED "AS IS."

KRONOS BOOKING SOLUTIONS IS NOT LIABLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR ANY REASON (INCLUDING LOSS OF TIME, LOSS OF DATA OR SOFTWARE, LOSS OF PROFITS OR LOSS OF REVENUE) EVEN IF KRONOS BOOKING SOLUTIONS HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND OUR LIABILITY IN ALL EVENTS WILL NOT EXCEED THE SUPPORT FEES THAT YOU HAVE PAID UNDER THIS AGREEMENT.

Kronos Booking Solutions has the right to use and treat as non-confidential any information you may give Kronos Booking Solutions during your use of our support program unless you specify in writing the fact that certain material should be treated as being confidential.

This is the full and final agreement between you and Kronos Booking Solutions, and it supersedes any promises, representations or agreements relating to the subject of this agreement. This agreement may be changed only if you and Kronos Booking Solutions's authorized representative do so in writing. No inconsistent, additional, or pre-printed terms on your purchase order or other business form apply.

This agreement shall be governed and controlled by the New South Wales law. No choice of law rules of any jurisdiction will apply.

Incident Definition

An incident is defined as a single support issue with a Kronos Booking Solutions product and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts.

When, after 3 attempts on separate business days, the customer cannot be reached regarding an open incident, the incident is considered closed, unless otherwise agreed by Kronos Booking Solutions and the customer. Kronos Booking Solutions will endeavor to provide resolutions to questions within a reasonable time, but at least within 2 business days after the question has been dispatched to an engineer. If the nature of the question prevents Kronos Booking Solutions from providing a resolution within that period, Kronos Booking Solutions will contact the customer to inform them when a resolution can be expected.

Response Time

A response to a request for Support may consist of receipt of and acknowledgement by Kronos Booking Solutions of your request for Support, and may not include answers to your request for Support. You acknowledge and understand that no software is perfect or error free, and that despite its commercially reasonable efforts, Kronos Booking Solutions may be unable to provide answers to or resolve some or all requests for Support. Kronos Booking Solutions makes no promises, guarantees or assurances of any kind that it will be able to provide the Support you seek.

Response Time is based on your purchased Support Program and Kronos Booking Solutions's business hours, Monday to Friday, 09:00 to 17:00 EST, except non-service periods.

Free Email Support

Included with all Kronos Booking Solutions' products is free email support. Support for all products will cease 6 months after the next release of the product is shipped.

Free email support includes:
- How to use functions of a Kronos Booking Solutions product
- Assistance with registering or unlocking your product

Free email support DOES NOT include and not limited to:
- Support over the phone or any other means
- Logging into a machine to correct or view the product
- Installation or uninstallation of software
- Troubleshooting or bug fixes
- Training
- Analysing reports or data
- Transfering of licenses or data
- Tax or accounting advise

Phone Support Subscriptions

Phone Support Subscriptions are available for all Kronos Booking Solutions' products. Phone Support Subscriptions can be purchased from our website.

Phone Support Subscriptions covers:
- Support over the phone
- How to use functions of a Kronos Booking Solutions product
- Logging into a machine to correct or view the product
- Installation or uninstallation of software

Phone Support Subscriptions DOES NOT include and not limited to:
- Training
- Analysing reports or data
- Troubleshooting or bug fixes
- Transfering of licenses or data
- Tax or accounting advise
- Any other Paid Support option

Paid Support

Kronos Booking Solutions offer the follow types of paid support and not limited to:
- Support over the phone
- Logging into a machine to correct or view the product
- Installation or uninstallation of software
- House call
- Online Training
- Onsite Training
- Analysing reports or data
- Transfering of licenses or data
- Feature additions
- Reporting
- Extracting Data
- Importing Data
- Troubleshooting - Bug fixes